Shipping policy

At shineswear, we are committed to providing you with the best service possible. Please take a moment to read through our Shipping Policy below. If you have any questions, feel free to contact us at [email protected].

  1. Order Processing Time

    • All orders are processed within 1-3 business days from the time of purchase.
    • Orders placed on weekends or holidays will be processed the following business day.
    • You will receive an email notification once your order has been shipped.

  2. Shipping Time

    • Estimated shipping time is 7-15 business days depending on your location.
    • Shipping times may vary during peak seasons or due to unforeseen circumstances.
    • Once your order has shipped, you will receive a tracking number for updates.

  3. Required Shipping Information

    • To ensure smooth delivery, please provide your complete address, including postal code during checkout.
    • Orders with missing or incorrect address details may face shipping delays or be returned to sender.
    • Please double-check your shipping information before completing your order.

  4. Shipping Costs

    • Shipping costs will be calculated at checkout based on your location and the shipping method chosen.
    • Free shipping is available on orders over a specified amount (check your local offers).
    • Some regions may have additional handling fees due to the shipping destination.

  5. Available Shipping Regions

    • During checkout, you will be able to select from the available shipping regions.
    • Please note that some regions may have limited shipping options.
    • We are working to expand our shipping to more locations, so check back for updates.

  6. Impact of Global Events on Shipping Times

    • Shipping times may be affected by global events such as the COVID-19 pandemic, political instability, or other emergencies.
    • Weather conditions and natural disasters can cause delays, especially in areas prone to such events.
    • Customs clearance procedures may also add delays, particularly for international shipments.

  7. Shipping Method Options

    • We offer various shipping options at checkout, including standard shipping, express shipping, and economy shipping.
    • Delivery timeframes vary depending on the shipping method chosen.
    • Some expedited methods may require an additional fee.

  8. Tracking Your Order

    • Once your order ships, you will receive a tracking number via email.
    • You can use the tracking number to follow your order's progress through the shipping carrier’s website.
    • If you have any trouble tracking your order, please contact us at [email protected].

  9. Shipping Delays

    • Delays may occur due to weather, high order volumes, or shipping carrier issues.
    • If a delay occurs, we will do our best to inform you and provide alternative solutions.
    • If your order has been delayed for more than 10 business days, please contact our customer service for assistance.

  10. Customs and Import Duties

  • International customers are responsible for any customs duties or import taxes that may apply to their orders.
  • Please check your local customs regulations for more information on potential fees.
  • shineswear is not responsible for delays caused by customs clearance processes.
  1. Address Correction
  • If you need to correct your shipping address after placing an order, please contact us as soon as possible.
  • We may be able to update your address before the order is shipped.
  • Once the order has been shipped, we cannot make any address changes.
  1. Lost or Damaged Shipments
  • If your order is lost or damaged during shipping, please contact us immediately.
  • We will work with the shipping carrier to investigate and resolve the issue.
  • If the carrier confirms the shipment is lost, we will arrange for a replacement or refund, depending on availability.
  1. Refused or Unclaimed Packages
  • If a package is returned due to failure to claim or refusal at delivery, you will be responsible for the return shipping costs.
  • We will issue a refund minus the shipping cost once the package has been returned to us in good condition.
  • If you need assistance with claiming a package, please contact us at [email protected].
  1. Environmental Considerations
  • We are committed to sustainability and strive to minimize our carbon footprint.
  • Packaging materials are recyclable, and we encourage you to reuse or recycle them where possible.
  • We are exploring eco-friendly shipping options to reduce environmental impact.
  1. Customer Support
  • For any shipping-related inquiries or concerns, you can contact our customer service team at [email protected].
  • We are available to assist you with order status, shipping delays, and other questions regarding your shipment.
  • Our team is here to ensure a smooth and satisfying shopping experience.